Benton PUD receives "Innovation In Customer Service" Award

Benton PUD received the Expanding Excellence Award for “Innovation in Customer Service” from the CS Week organization and Electric Light & Power magazine.  The award is given to organizations that have developed an innovative approach to improving customer service. Considerations for the award included complexity, innovation, execution, cost benefits and improved customer service of the project.

Benton PUD was honored with the award for the District’s introduction of Benton PUD e-Bill, a service that offers customers electronic bill presentment and online payment options.  The project was undertaken in an effort to increase customer satisfaction and create operating efficiencies by providing customers with 24/7 access to view and pay their electric bill online. 

“The implementation of e-Bill was a positive addition to our customer service strategy. Our customers save both time and money using it as well as help Benton PUD be more cost efficient,” said Chad Bartram, Director of Finance and Business Services.  “This award confirms the hard work that staff dedicated to the project to make it a success.”