Frequently asked questions about Power Pay
Please choose from the questions below for help when using e-Bill or Quick Pay.
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Step 1. Visit our e-Bill website Step 2. Click on the red sign up link Step 3. Select the customer type (residential customers select Individual) Step 4. Enter your account number Step 5. Enter the last four digits of your zip code from the mailing address on your most recent bill (99336 or 99336-1234). Step 6. Click Continue Step 7. Enter a User ID and Password – you will have to retype your password Step 8. Select a hint question and answer Step 9. Fill in your contact information Step 10. Be sure to check the Terms and Conditions box Step 11. Click Continue Step 12. You will need to enter your new User ID and Password to login to your e-Bill account |
I am having trouble signing up – I’m getting a message that says “authorization failed” or “We could not authenticate your information.” Please verify that your account number and the last four digits of your zip code are correct. You can find this information on your most recent bill. Please note:
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Step 1. From the login page, click Forgot your password? Step 2. Enter your User ID and one of the following: Account Number or Email Address and click Continue Step 3. You will be prompted to answer your previously established hint question and click Continue Step 4. Fill in the boxes with your new password and click Submit Step 5. Click Go to Login to login with your new password |
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Step 1. From the login page, click Forgot your User ID? Step 2. Enter your Account Number and Email Address then click Continue Your User ID will be sent to your email address. |
Is my account and payment information secure? |
How do I view my bill using e-Bill? Step 1. Login to e-Bill Step 2. From your Inbox, click on the red underlined link in the Description section. Please note - The bill displayed is an electronic copy of the same bill you would receive in the mail. You are able to print or save this bill for your records. |
What form of payment can I use? |
How do I add a payment method? Step 1. Login to e-Bill Step 2. Click on Payments Step 3. Click on Payment Methods Step 4. Choose from the drop down menu to set up a bank account or credit card and click Go Step 5. Fill in your payment method and billing information Step 6. Be sure to check the Terms and Conditions Box and click Add |
How do I update my payment method information? Step 1. Login to e-Bill Step 2. Click on Payments Step 3. Click on Payment Methods Step 4. Click on the Payment Method you need to update Step 5. Update the necessary information and click Update |
| How do I delete my payment method? Step 1. Login to e-Bill Step 2. Click on Payments Step 3. Click on Payment Methods Step 4. Click on the Payment Method you want to delete Step 5. Click Delete Step 6. Click Submit |
What is the account nickname? |
How do I pay my bill using e-Bill? You need to be an enrolled user in e-Bill before paying your bill through e-Bill (see How do I sign up for e-Bill) You will need to set-up a Payment Method prior to paying your bill on e-Bill (see How do I add a payment method) Step 1. Login to e-Bill Step 2. From your Inbox click on the PAY button located to the right of the bill you want to pay Step 3. Be sure to check the box of the bill you want to pay and click Continue Step 4. Verify the payment amount and date is correct and then select a Payment Method Step 5. Verify the payment information is correct and click Make Payment Please note - Payments made online are limited to a minimum payment of $5.00 per day, unless the balance due is of a lower amount. |
Will I receive a confirmation of my payment? |
How long does it take to process my payment? Important - If the account is past due, an online payment may not prevent late fees or disconnection. |
Can I view my payment history? |
Can I pay my bill in advance? |
How do I set-up Automatic Payments on e-Bill? Please note - You must have a previously established payment method prior to setting up Automatic Payments (see How do I add a payment method) Step 1. Login to e-Bill Step 2. Click on Payments Step 3. Click on Automatic Payments Step 4. Click on Add automatic payment rule Step 5. Fill in your payment method information and click Submit (Please note – by filling in a Helping Hands amount during this process, you are electing Benton PUD to withdraw this amount from your Payment Method along with your bill amount) Step 6. Click Submit The automatic payment rule will be effective on your next bill. Payments are automatically withdrawn on the due date. |
How do I update my credit card expiration date? Step 1. Log into e-Bill Step 2. Click on Payments Step 3. Click on Payment Methods Step 4. Select the payment method that you need to update Step 5. Update your credit card expiration date Step 6. Click Update Please note – In order to update the expiration date on a credit card that is associated with a payment that has already been scheduled, please call us at 582-2175. You can see if your payment has been scheduled by looking at the Payment Activity status in e-Bill. |
Will I continue to receive my bill by mail or by email? |
How do I update my email address? Step 1. Log into e-Bill Step 2. Click on Accounts Setup Step 3. Click on Contact Information Step 4. Enter your password Step 5. Enter your new email information |
Do I need to enroll each time I use e-Bill? |
Can I still donate to Helping Hands? |
If I have a question about e-Bill, what can I do? |
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How do I use Quick Pay to pay my bill? Step 1. Visit our Quick Pay website Step 2. Enter your account number Step 3. Enter the last four digits of your zip code from the mailing address on your most recent bill (99336 or 99336-1234). Please note - multiple failed attempts when entering this information may result in the account becoming locked. Please call us at 509-582-2175 for assistance. Step 4. Click Continue Step 5. Fill in the Payment Information and click Continue Step 6. Fill in your contact information and click Continue Step 7. Fill in the Payment Information and click Continue Step 8. Confirm your payment |
I am having trouble using Quick Pay – I’m getting a message that says “authorization failed” or “We could not authenticate your information.” Please verify that your account number and the last four digits of your zip code are correct. You can find this information on your most recent bill. Please note:
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What form of payment can I use? |
Is my payment information secure? |
Will I receive a confirmation of my payment? |
How long does it take to process my payment? Important - If the account is past due, an online payment may not prevent late fees or disconnection. |
Can I pay my bill in advance? |
Can I still donate to Helping Hands? |
If I have a question about Quick Pay, what can I do? |