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If you have questions or concerns please feel free to contact us at questions@bentonpud.org. We would love to hear from you!

We Value Your Opinion!
Benton PUD wants to be sure that we continue to provide the service our customers need and deserve. Your opinion is important to us!

CUSTOMER SURVEY

**If you would like a reply to any of your comments on the survey, please include your email address in the comment box.

Have you been in contact with someone from Benton PUD within the last year? Tell us what the reason for contact was and how satisfied you were….
Dissatisfied
Satisfied
New/Change Service
 1 2 3 4 5 6 7
Power Outage 1 2 3 4 5 6 7
Help with Billing/Payment 1 2 3 4 5 6 7
Conservation Assistance 1 2 3 4 5 6 7
Line Work 1 2 3 4 5 6 7
Tree Trimming 1 2 3 4 5 6 7
Questions/Concerns 1 2 3 4 5 6 7
Other 1 2 3 4 5 6 7
 
Overall, how satisfied are you with Benton PUD?
  1 2 3 4 5 6 7
               
How recently have you spoken with someone from Benton PUD?
1 week
1 month
 2-6 months 7-12 months over a year
               
Please rate your satisfaction with customer service…
Politeness 1 2 3 4 5 6 7
Ability to answer your questions 1 2 3 4 5 6 7
Ability to solve your problems 1 2 3 4 5 6 7
Ability to provide the service requested 1 2 3 4 5 6 7
Tell us your impressions of Benton PUD.
Benton PUD… Disagree
Agree
is efficient and cost effective 1 2 3 4 5 6 7
has valuable expertise 1 2 3 4 5 6 7
is open about their decisions 1 2 3 4 5 6 7
cares about the community 1 2 3 4 5 6 7
is working to keep rates as low as possible 1 2 3 4 5 6 7
makes wise choices for energy sources 1 2 3 4 5 6 7
I feel positive toward Benton PUD 1 2 3 4 5 6 7
What information or assistance would you like regarding energy conservation?
               
How likely would you be to look for information on conservation from each of the following sources?
Very Unlikely
Very Likely
Newspaper     1 2 3 4 5
Radio     1 2 3 4 5
Television     1 2 3 4 5
Newsletter     1 2 3 4 5
Bill inserts     1 2 3 4 5
Website     1 2 3 4 5
Seminars/Meetings     1 2 3 4 5
               
Please help us group responses to this survey…
Age:
18-24
 25-34 35-44 45-54 55+
Education: Grade School High School Some College
   College Degree Graduate School  
Gender: Male Female      
 
Approximate amount of your bill this month:
up to $125
$126 - $175 $176 - $225 over $225
Account Type:      
Commercial Residential      
If Residential, what type of housing do you live in:  
Apartment House Manufactured Home
Do you:      
Own Rent  
What type of energy do you use?  
Electric Gas Both  
Comments:    
**If you would like a reply to any of your comments on the survey, please include your email address in the comment box.

 


     

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