Benton PUD opens lobby and drive-thru facilities to customers starting November 2, 2020.  Customer Service staff in Kennewick and Prosser are available to assist customers during regular business hours, 8:30 a.m. to 5:00 p.m., Monday through Friday.  “As a community-owned business, Benton PUD exists for the benefit of our customers.  While we offer many self-service options, providing in-person services will help us better assist the most vulnerable in our communities,” said Christie McAloon, Manager of Customer Service.
 
In accordance with state mandates, masks are required inside our facilities along with social distancing.  Please do not visit our facilities if you are sick.
 
Benton PUD continues to offer several easy and convenient self-service payment options that can be accessed from the convenience of your home.  These options include SmartHub online or via the SmartHub app and the secure pay-by-phone system.  Payment kiosks are located at the Kennewick and Prosser offices.  Payments made using one of our self-service payment options post to your Benton PUD account immediately.
 
Benton PUD auditoriums in Kennewick and Prosser remain closed to the public.