“Benton PUD strives to have very reliable service; however, sometimes storms, distracted drivers, equipment malfunction and even squirrels can cause power outages,” said Steve Hunter, Benton PUD Director of Operations.  “The new online Outage Center will provide customers an easy way to monitor outages and receive helpful information related to safety and tips for outage preparation.” 

The outage map shows the general location of the outage, if the outage is planned or unplanned, the number of customers without power and if a crew has been assigned. The map will not show specific addresses that are without power for safety reasons.   

Benton PUD customers can easily access the outage map on their computer or on their mobile device using the Benton PUD SmartHub® app.  Customers enrolled in SmartHub® can sign up for text or email alerts that will notify them of an outage at their specific account service location (home or business) and when power is restored.  The ability to sign up for text or email alerts is available on the Benton PUD SmartHub® website (BentonPUD.org).

Benton PUD customers can use the Outage Line (1-888-582-2176) to report an outage as well as report through SmartHub® on their computer or the SmartHub® app on their mobile device.