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Start/Stop/Transfer Service
Start/Stop/Transfer Service

Start Service

Residential Customer

To start service, please visit one of our offices during normal business hours or call Customer Service at (509) 582-2175. To make the process as quick and efficient as possible, please have the following information available:

  • Name and contact information
  • Service location address
  • Government-issued ID
  • Lease or proof of ownership
  • Identity verification details to determine deposit requirement
    • Creditworthiness is assessed through a third-party credit reporting agency

Important notes:

  • Benton PUD does not accept letters of reference from other utilities in place of Residential identity or credit verification.
  • If you have prior debt with the District that is still collectible, it must be paid in full before service can begin.
  • If service has been disconnected between occupants, the property owner or authorized agent must approve reconnection to ensure safety. Proof of ownership may be required.

Business/Commercial Customer

To start service, please complete a Business and Commercial Application and return it to us via one of the following methods:

  • Email to customerservice@bentonpud.org
  • Fax to (509) 582-1295

  • Mail to the office nearest you:

    • 2721 W. 10th Ave, Kennewick, WA
    • 250 N. Gap Rd, Prosser, WA

Stop or Transfer Residential Service

To stop service or transfer service to a new location, come into our offices during normal business hours or call Customer Service at (509) 582-2175.

New construction or remodeling?
Visit the Engineering Services page for more information about adding a new electric meter or temporary meter.
Protecting Your Account & Identity
Your Security Comes First 
We ask for identification and verification details to protect you and your account. These steps aren’t just paperwork. It helps us:

  • Confirm it’s really you starting service, preventing identity theft or unauthorized accounts.

  • Keep your account secure so only you (or someone you authorize) can make changes.

  • Ensure reliable service by checking credit information to determine if a deposit is needed.

  • Comply with federal law (FACTA), which requires utilities to verify identity for your protection.

It may not be as quick as clicking a button online, and taking the time to call or visit us in person can feel like an extra step. But that personal interaction to verify identity allows us to connect service quickly, safeguard your information, and give you confidence that your account is protected.